FREQUENTLY ASKED QUESTIONS
Can I pay in my Curreny?
All payments are taken in GBP. However each product has a currency conversion feature which allows you to convert it into your local currency.
How much is Shipping?
Shipping is dependent on your location. Please refer to the shipping page for exact prices
How long does Shipping take?
Shipping time is dependent on your location. Please refer to the shipping page for exact times.
I have not received my tracking number, what can I do?
If you have not received a tracking number AND it has been more than 14 days since you ordered please email us at firstname.lastname@example.org and someone from Customer Support will reply to you withing 24 Hours.
Will I pay Customs charges?
No matter how much you order or where you live you will never pay any additional charges as we mark all products as a £20 Gift therefore you will not be charged any custom charges.
I ordered an item but wish to cancel the order?
If you ordered less than 24 hours ago you can email us with your order ID and Name and we will cancel the order for you automatically. If it has been more than 24 hours please email us as well and we will look into this for you.
I want to change my order?
If your item has not been dispatched you can change your order, please email us.
I want to refund/exchange my item/s?
Please refer to the Refunds Page.
How can I take care of my products?
Please refer to the Care/Washing page.
Where do we ship to?
We ship items everywhere in the world.